Enterprise Support Technician (MCITP)
Description
Candidates for the Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues. They have three years of experience as a tier 2 or lead desktop support technician.
Skills required for the MCITP: Enterprise Support Technician certification include the ability to:
]Manage workflow
]Install and configure desktop operating systems and applications
]Troubleshoot the desktop operating system, desktop applications and networking and connectivity
]Install and configure hardware devices and drivers (including mobile and personal services)
]Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator or desktop configuration administrator)
]Install and test department-specific and line-of-business (LOB) applications on end-user computers
]Change desktop configurations as needed
]Re-image desktops as needed
MCITP: Enterprise Support Technician Requirements
MCITP candidates earn their MCITP: Enterprise Support Technician Credential by successfully completing two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.
For more information on the MCITP: Enterprise Support Technician credential, go to:MCITP: Enterprise Support Technician
MCITP: Enterprise Support Technician
One Prerequisite Exam and One Exam Required:
| Prerequisites: | |
|---|---|
Exam: 70-620 - TS: Windows Vista, Configuring |
Course 5115: Installing and Configuring the Windows Vista Operating System (3 days) Course 5116: Configuring Windows Vista Mobile Computing and Applications (2 days) |
Exam: 70-622 - PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians |
Course 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days) Course 5119: Supporting the Windows Vista Operating System and Applications (2 days) |