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Enterprise Support Technician (MCITP)


Candidates for the Microsoft Certified IT Professional: Enterprise Support Technician (MCITP: Enterprise Support Technician) credential have expertise in deploying Windows Vista, managing security, and troubleshooting network issues. They have three years of experience as a tier 2 or lead desktop support technician.

Skills required for the MCITP: Enterprise Support Technician certification include the ability to:

]Manage workflow

]Install and configure desktop operating systems and applications

]Troubleshoot the desktop operating system, desktop applications and networking and connectivity

]Install and configure hardware devices and drivers (including mobile and personal services)

]Escalate complex issues to the appropriate administrator (for example, server administrator, network administrator or desktop configuration administrator)

]Install and test department-specific and line-of-business (LOB) applications on end-user computers

]Change desktop configurations as needed

]Re-image desktops as needed

MCITP: Enterprise Support Technician Requirements

MCITP candidates earn their MCITP: Enterprise Support Technician Credential by successfully completing two exams: one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.

For more information on the MCITP: Enterprise Support Technician credential, go to:MCITP: Enterprise Support Technician

MCITP: Enterprise Support Technician

One Prerequisite Exam and One Exam Required:


Exam: 70-620 - TS: Windows Vista, Configuring

Course 5115: Installing and Configuring the Windows Vista Operating System (3 days)

Course 5116: Configuring Windows Vista Mobile Computing and Applications (2 days)

Exam: 70-622 - PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians

Course 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days)

Course 5119: Supporting the Windows Vista Operating System and Applications (2 days)

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