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Consumer Support Technician (MCITP)


Microsoft Certified IT Professional: Consumer Support Technician (MCITP: Consumer Support Technician) is the premier certification supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking and hardware support issues related to the Windows Vista operating system. This certification is the right option for you if your interest lies in home user support or consumer retail support.

Acquired Skills

By earning your MCITP: Consumer Support Technician credential, you demonstrate that you can customize, configure and troubleshoot a Windows Vista security system.

MCITP: Consumer Support Technician Requirements

MCITP candidates earn their MCITP: Consumer Support Technician Credential by passing two required exams; one Microsoft Certified Technology Specialist (MCTS) Windows Vista prerequisite exam and one Professional Series exam.

For more information on the MCITP: Consumer Support Technician credential, go to:MCITP: Consumer Support Technician

MCITP: Consumer Support Technician Certification

Two Exams Required:


Exam: 70-620 - TS: Configuring Microsoft Windows Vista Client

Course 5115: Installing and Configuring the Windows Vista Operating System (3 days)

Course 5116: Configuring Windows Vista Mobile Computing and Applications (2 days)

Exam: 70-623 - PRO: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

Course 5118: Maintaining and Troubleshooting Windows Vista Computers (3 days)

Course 5119: Supporting the Windows Vista Operating System and Applications (2 days)

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